A calmer, faster pickup
Big, beautiful queue screens sync with your POS and KDS to show real-time preparation status, ready alerts and estimated wait — turning downtime into a branded experience.
- Live pickup screens
- Voice + SMS alerts
- Fully branded
- Any TV or tablet
Impact
-50% pickup chaos
Product Overview
Turn waiting into a brand moment
DUITQUEUE replaces the shouted order number with a big-screen experience: preparing, ready and called — with voice announcements, SMS alerts and your brand front-and-centre.
- Real-time status flows straight from KDS
- Multi-lingual voice announcements included
- SMS or WhatsApp alerts for takeaway and delivery
- Runs on any smart TV, tablet or dedicated screen
Key Features
Purpose-built capabilities
Every detail engineered for the way modern operators actually work.
Big-Screen Display
Preparing, Ready and Called columns update the moment the KDS changes.
Voice Announcements
Multilingual voice calls every time a new order is ready.
SMS Notifications
Ping customers on their phone when their order is ready to collect.
WhatsApp Alerts
Send order-ready notifications via WhatsApp for takeaway customers.
Custom Branding
Your colours, logo, menu specials and video loops on every screen.
Runs Anywhere
Smart TVs, tablets or dedicated screens — plug in and go.
Live KDS Sync
Statuses flow from the kitchen automatically — no manual updates.
Multi-Station
Separate queues for takeaway, delivery, drive-thru and dine-in.
ETA Engine
Live wait-time estimates reduce perceived wait and complaints.
Business Outcomes
More than features — real results
Operators using DUITPOS measurably move the metrics that matter most: revenue, speed, and margins.
Higher throughput
Guests self-serve at the pickup counter — staff redeployed to prep.
Better guest experience
A calm, branded wait beats a chaotic counter — every time.
Fewer wrong pickups
Clear names/numbers on-screen eliminate mix-ups at the counter.
Perceived wait
Live ETAs cut perceived wait time even when actual wait is unchanged.
How It Works
Live in days, not months
Design the Screen
We match your brand — colours, logo, hero content, ambient loop.
Plug & Play
Any TV or tablet with our app becomes a queue display in 5 minutes.
Sync with KDS
Status updates flow automatically the moment the kitchen bumps an order.
Delight Guests
Voice calls, SMS/WhatsApp alerts and live ETAs — running on autopilot.
See It In Action
A closer look at the product
QSR — pickup that scales through the peak
During the lunch rush, DUITQUEUE keeps 40+ orders visible and orderly. Guests know exactly where they stand, and your counter stays sane.
- Preparing vs Ready columns with call-out animation
- Voice call in Malay, English, Mandarin, Tamil
- Pickup number matches receipt and KDS ticket
- 'Now serving' banner across the top
Food courts — one screen, every stall
Guests scan and order across stalls, then watch one unified screen to see when their food is up. Each stall's status flows in automatically.
- Vendor-tagged tickets with stall name
- Zone-based collection maps
- Guest name display for premium formats
- Sponsorship-friendly ad loop between calls
Queue analytics that make ops obvious
Track average wait, longest wait, ready-to-pickup latency and no-show rate. Spot the bottleneck before it turns into a bad review.
- Wait-time distribution by hour and day-part
- Ready-to-collect latency (were guests notified fast?)
- No-show and abandoned pickup tracking
- Screen uptime and health monitoring
Integrations
Works with your stack
Native connections to the payments, delivery and accounting tools you already use.
Why Choose DUITPOS
Built in Malaysia, for Malaysia
On-brand always
Every pixel is customisable — this is your screen, not a template.
Rock-solid uptime
Local-first rendering with cloud sync means no blank screens at rush.
Loved by ops teams
Deployed across QSR chains, cafés, food courts and cloud kitchens.
Local support
Malaysia-based team, WhatsApp response times measured in minutes.
FAQ
Frequently asked questions
Make the wait feel effortless
Book a demo — we'll show you a branded pickup screen running your live orders in under 20 minutes.